At a glance
- Lifetime motor warranty on every opener; lifetime belt warranty on trolley models.
- 5 years on mechanical and electrical parts; 1 year on accessories.
- Coverage is for the original purchaser, with proof of purchase.
- Your rights under Canadian consumer protection law are not limited.
1 Warranty coverage
DoorLiftIQ warrants to the original purchaser that the product is free from defects in materials and workmanship for the periods above, starting on the original date of purchase.
2 What "lifetime" means
"Lifetime" means for as long as the original purchaser owns the home or property where the garage door opener was first installed. Lifetime coverage is not transferable to a later owner of the property.
3 What we will do
If a covered part fails because of a defect during the warranty period, DoorLiftIQ will repair it or replace it with a new or equivalent part or product. Replacement parts are covered for the remainder of the original warranty period.
4 How to make a claim
- Contact DoorLiftIQ before removing or returning any product.
- Provide proof of purchase, the model number, serial number and date of purchase.
- Dealers can submit claims through the dealer portal.
- Homeowners email info@doorliftiq.com.
5 Warranty shipping
If a product or part needs to be returned for inspection, we will provide return instructions. The customer is responsible for shipping costs to and from the service centre, unless otherwise required by law.
6 Installation requirements
This warranty applies only when the product has been installed and operated according to DoorLiftIQ's installation and operating instructions and applicable codes.
7 What is not covered
This warranty does not cover failures or damage caused by:
- improper installation, maintenance or adjustment
- unauthorised repairs, modifications or alterations
- power surges, improper voltage or lightning
- radio interference or remote operating range
- water, flooding or condensation damage
- accidents, misuse, abuse or neglect
- natural disasters or other events beyond our control
- batteries, fuses and other consumable parts
- cosmetic damage that does not affect performance
8 Product improvements
DoorLiftIQ may improve or change products at any time without having to update products already sold.
9 Your rights under Canadian law
This warranty gives you specific rights. You may also have other rights under applicable federal, provincial and territorial laws, including provincial consumer protection legislation and Quebec's Consumer Protection Act. Nothing in this warranty limits or excludes those rights.
To the extent permitted by law, DoorLiftIQ is not liable for indirect, incidental or consequential damages. Some provinces do not allow these limitations, so they may not apply to you.
10 Contact
Warranty and technical support: info@doorliftiq.com
Sales: sales@doorliftiq.com
Please have your model number, serial number, date of purchase and proof of purchase ready.
This page is provided for general information and is not legal advice. It should be reviewed by a Canadian lawyer before you rely on it.
